Privacy Policy for Esportpony

Welcome to Esportpony, your trusted online destination for adventure, travel, and outdoor clothing. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase. By using our services, you agree to the collection and use of information as described in this policy.

Esportpony Private Limited (“we/us/our“) respect the privacy of our customers and users of our website (“you”). Our practices and procedures in relation to the collection and use of your data/ information have been set out below in this privacy policy. This privacy policy will familiarize you with the manner in which we may collect, use, share, transfer and disclose your data/ information.

We collect only the information necessary for our business purposes such as to provide you with services, complete your order or to contact you regarding the status of your order.  

For the purpose of this privacy policy, sensitive personal data or information of a person (“SPDI”) is as defined under the Information Technology Act 2000 (“IT Act”) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules 2011 (“SPDI Rules”). Please note that usage of the term Personal Information in this Privacy Policy includes Sensitive Personal Data or Information, wherever appropriate and/or mandated under the IT Act and the SPDI Rules.

·          We do not store your credit card or online bank account information.

·          We will not rent or sell your name or personal information.

·          We utilize “cookies” to help recognize you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information only to improve the user-friendliness and functionality of our website.

By providing your consent to this privacy policy, you agree to the collection, use and transfer of your personal information as set out in this privacy policy. We reserve the right to update this privacy policy at any time. Updates to our privacy policy will be sent to the email address that you have provided us.

1. Information We Collect

When you visit or interact with our website, we may collect the following types of personal information:

  • Personal Identification Information: Your name, email address, phone number, and billing/shipping address.
  • Payment Information: Your payment details, such as credit card information, for processing transactions securely.
  • Order Information: Product details, purchase history, and delivery preferences.
  • Technical Data: Your IP address, browser type, device details, and pages you visit on our website.
  • Cookies: We may use cookies to enhance user experience and track preferences.

2. How We Use Your Information

We use the information collected to:

  • Process and Fulfill Orders: Ensuring your purchases are correctly processed and delivered to your chosen address.
  • Customer Service: To respond to inquiries, resolve issues, and offer support for orders or other matters.
  • Improve Our Website: Analyze browsing behavior and enhance the performance of our website to provide a better user experience.
  • Marketing Communications: Send you promotional emails or newsletters if you opt-in to receive them. You can opt out at any time.
  • Legal Compliance: Fulfill legal obligations and protect against fraud or unauthorized activities.

3. How We Protect Your Information

We implement appropriate security measures, including encryption and secure server environments, to safeguard your personal and payment information. We use trusted third-party service providers to ensure secure transaction processing. While we take steps to protect your data, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

4. Sharing Your Information

We may share your information with:

  • Third-Party Service Providers: To help with website hosting, payment processing, and product delivery.
  • Legal Authorities: If required by law or in response to valid legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of Esportpony assets, your information may be transferred to the new ownership.

We do not sell or rent your personal information to third parties for their marketing purposes.

5. Your Data Protection Rights

You have the right to:

  • Access Your Information: Request details about the personal data we hold about you.
  • Update Your Information: Correct any inaccuracies in your personal data.
  • Delete Your Information: Request the deletion of your personal data, subject to certain legal conditions.
  • Opt-Out of Marketing: Unsubscribe from promotional emails by clicking the “unsubscribe” link in any email we send you.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings, but note that disabling cookies may affect your ability to use some features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any external websites you visit.

8. Changes to This Privacy Policy

Esportpony reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we will notify you via email or a notice on our website if the changes are significant.

9. Contact Us

If you have any questions about this Privacy Policy or need further information, please contact us at:

Esportpony Customer Support
Email: customercare@esportpony.com
Phone: +91 9810192417

Thank you for trusting Esportpony. We are committed to ensuring your shopping experience is safe and secure.