7-Days Free Return & Exchanges
• Esportpony products are eligible for return / exchange within 7 days of delivery.
• There are NO CHARGES to exchange the products. It’s on us!
To initiate Return / Exchange, you can raise the request here
Same-Day Refund / Exchange Process
• Once the return / exchange request is verified by our support team, reverse pickup will be initiated within 24 hours.
• The product will be picked up by our courier partner within next 1-2 days.
• As soon as the product is picked up, the refund / exchange will be initiated on the same day.
Note: The courier can refuse the pick up if the original tags are not intact OR where it’s obvious that the item has been worn, washed, or soiled.
Prepaid Returns: The entire amount will be refunded back to your original payment mode.
Cash On Delivery: The refund will be initiated to the bank account that is provided by you at the time of raising the request.
SELF-SHIP PROCESS
• If the reverse pick up service to your pin code is not available, we would ask you self-ship the product back to Esportpony.
• Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached.
• Courier the product(s) to the address: 106, Plot. 11 Golf City, Sector-75, Noida-201301. UP INDIA
Within 48 hours of receiving the product(s), the complete amount + INR 100 (in lieu of courier charges) will be refunded to your bank account.
Exchange For Something Else
You can also exchange original product with a different product. If the value of the replacement product exceeds that of the previously purchased product, you can pay just the difference else if it’s less, the same can be refunded to you as a gift card.
What should I do if I do not receive my refund?
• We will update you via email / sms once the refund is initiated.
• Bank refunds for prepaid orders will take 7-10 business days.
• If you face any issues, please customercare@esportpony.com and our support team will help you out.
SHIPPING
Shipping Rates
• We offer free shipping across India for all prepaid orders. For COD orders nominal charge is applicable depending on the location.
Order Processing
• Your order will be expected to be dispatched within 1-2 business days. Our business days are Monday-Saturday.
Shipping Time
• For most serviceable pin codes, we deliver within 5 days. There could be a possible delay of 2-3 business days in delivery. However, you will be able to track your package using a unique tracking link that we will email/SMS you after your order is sent to our delivery partner.
Order Tracking
• You’ll receive a tracking number from us in your inbox as soon as it ships! Orders can be tracked in real-time via this link – Track Order