What is Esportpony's Return and Exchange Policy? How does it work?

Esportpony has a flat 7-day return policy to all our customers. You can conveniently return or exchange any returnable/exchangeable item within 7 days from the date of receipt of the product.

To be eligible for a return, product must be in the same condition in which you have received it i.e unworn or unused, with tags, and in its original packaging. You’ll also need the invoice or proof of purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your refund, and you have not get refund in your account, please contact us at customercare@esportpony.com


Cancellation Policy

Cancellation will only be possible till the order has not been dispatched from our warehouse.

FAQ

How return takes place with Esportpony?

There are two ways to return the product to us:

  • Reverse Pick up: In most locations, we offer a free pick-up service. You will see a pickup option when you submit a return request. In such cases, pre-paid or COD orders, we will deduct the shipping cost ₹150/- at the time of refund per order regardless of the number of items within a single order.

  • Self-Ship: If we don't offer a pick up at your location. In such cases, pre-paid or COD orders, we will credit the shipping costs ₹150/- in the form Esportpony store credits to you.

  • For COD: A store credit will be provided within 1-2 working days from the day of return pickup on your registered email address/contact number.

  • Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.

  • Kindly allow 7 working days for the refund to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.

  • Payments made with COD option will receive store credit equivalent to the amount paid by you after deduction of shipping charges applicable, which can be used within 20 days.

  • Shipping Charges are Non-Refundable

  • Cancellations will only be possible till the order has not been dispatched from our warehouse.

  • The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.


How exchange take place with Esportpony ?
  • Exchanges are only allowed for pin codes which are serviceable for an exchange.

  • If you choose to exchange the item purchased by you on Esportpony within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.

  • If you choose to exchange item purchased by you on Esportpony for any other item of the same or different value from Esportpony. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.

  • Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Esportpony as the case may be, for an exchange.

 

How cancellation takes place with Esportpony?

Cancellations will only be possible till the order has not been dispatched from our warehouse.

How exchange takes place with Esportpony?
  • Exchanges are only allowed for pin codes which are serviceable for an exchange.

  • If you choose to exchange the item purchased by you on Esportpony within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost.

  • If you choose to exchange item purchased by you on Esportpony for any other item of the same or different value from Esportpony. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.

  • Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Esportpony as the case may be, for an exchange.
How can I Self-Ship the product to Esportpony?

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:
1. It should capture the weight of the return package.
2. Residential/office address, destination address, shipment date, amount and other details should be mentioned.
3. The information on the receipt should NOT be edited/over-written.
4. The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
This is subject to your returns being inspected and successfully processed upon receipt at our end.

Are refund happens for gift items?

Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns.

What is the address for Self-shipping ?

In case your pin code is non-serviceable for a reverse pick up, you’ll have courier the product(s) to the following address:

Esportpony Warehouse
C-249, Ground Floor,
Sector-63,
Noida-201301, Uttar Pradesh, INDIA

What is No Questions Asked Returns?

Once you create a return via App / Desktop as per the returns policy, Esportpony will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.

Why has my return been put on hold despite No Questions Asked Returns Policy?

At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our customer care.

How long would it take me to receive the refund of the returned product?

Please note, Esportpony initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Esportpony warehouse. In case of any refund discrepancies, Esportpony may at its sole discretion, request you to share with us a screenshot of your bank statement.


Note : You can maintain up to five bank accounts for NEFT/IMPS refunds. If you wish to add a new bank account over and above, please delete an existing bank account.

After the refund has been initiated by Esportpony as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
1. NEFT - 1 to 3 business days post refund initiation
2. Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
3. Esportpony credit/wallet –Instant

How do I return multiple products from a single order?

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet. If mode of return is Pickup, our courier person will pick up the products from the pickup address.

Can I return a part of my order?

Yes, you can. Just select the products you want to return and initiate the return right away.

How do I track the status of a product I have returned?

Once the return request is approved, you will receive a SMS notification that contains the airway bill number. You can use it to track your return on our logistics partner's website

Why has my return request been rejected?

It's unfortunate, but the reason for making the return does not comply with our policy.

Does Esportpony pick up the product I want to return from my location?

Currently, we pick up products only from selected PIN Codes. If your area pin code is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site.
1. We will pick up the return within 4 - 7 days from the request placement date.
2. Please keep the return shipment ready.

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Esportpony assumes no liability in this regard. For more details, please call our customer care.

Why did the pickup of my product fail?

We make two attempts to pick up the item, if the item is not picked up in the second attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.

Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Esportpony assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.

How do I place an exchange/return request on Esportpony?

Create a 'Return Request' under “My Orders” section of your Esportpony account on App/Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode

We offer pick-up facility in selected locations basis our courier serviceability.

If reverse pick-up option is not available at your location you can self-ship the product to us