Esportpony has a flat 7-day return policy to all our customers. You can conveniently return or exchange any returnable/exchangeable item within 7 days from the date of receipt of the product.
To be eligible for a return, product must be in the same condition in which you have received it i.e unworn or unused, with tags, and in its original packaging. You’ll also need the invoice or proof of purchase.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, and you have not get refund in your account, please contact us at customercare@esportpony.com
Cancellation will only be possible till the order has not been dispatched from our warehouse.
There are two ways to return the product to us:
Cancellations will only be possible till the order has not been dispatched from our warehouse.
If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:
1. It should capture the weight of the return package.
2. Residential/office address, destination address, shipment date, amount and other details should be mentioned.
3. The information on the receipt should NOT be edited/over-written.
4. The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
This is subject to your returns being inspected and successfully processed upon receipt at our end.
Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns.
In case your pin code is non-serviceable for a reverse pick up, you’ll have courier the product(s) to the following address:
Esportpony Warehouse
C-249, Ground Floor,
Sector-63,
Noida-201301, Uttar Pradesh, INDIA
Once you create a return via App / Desktop as per the returns policy, Esportpony will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.
At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our customer care.
Please note, Esportpony initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Esportpony warehouse. In case of any refund discrepancies, Esportpony may at its sole discretion, request you to share with us a screenshot of your bank statement.
Note : You can maintain up to five bank accounts for NEFT/IMPS refunds. If you wish to add a new bank account over and above, please delete an existing bank account.
After the refund has been initiated by Esportpony as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
1. NEFT - 1 to 3 business days post refund initiation
2. Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
3. Esportpony credit/wallet –Instant
If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet. If mode of return is Pickup, our courier person will pick up the products from the pickup address.
Yes, you can. Just select the products you want to return and initiate the return right away.
Once the return request is approved, you will receive a SMS notification that contains the airway bill number. You can use it to track your return on our logistics partner's website
It's unfortunate, but the reason for making the return does not comply with our policy.
Currently, we pick up products only from selected PIN Codes. If your area pin code is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site.
1. We will pick up the return within 4 - 7 days from the request placement date.
2. Please keep the return shipment ready.
This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Esportpony assumes no liability in this regard. For more details, please call our customer care.
We make two attempts to pick up the item, if the item is not picked up in the second attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within the specified return/exchange period (check product details page for the same). For more details, please call our customer care.
This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Esportpony assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.
Create a 'Return Request' under “My Orders” section of your Esportpony account on App/Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode
We offer pick-up facility in selected locations basis our courier serviceability.
If reverse pick-up option is not available at your location you can self-ship the product to us